LucyHarperHealth – Terms & Conditions
Terms & Conditions: may be boring but it’s necessary so please read prior to booking!
By purchasing a one off session, an initial session or any packages all clients agree to the following:
Nutritional therapy, coaching and EFT is a complimentary therapy and does not replace medical advice. I, (as the client) am responsible for contacting my GP or any other medical provider should I have health concerns or be receiving medical intervention.
My practitioner cannot be held responsible for any self medicating that was not recommended by them.
Any packages purchased must be used within the agreed terms (ie if a 3-month package has been purchased it must be used within the 3 months following an initial session unless agreed otherwise). Purchased packages are non-refundable and non-transferable except in exceptional circumstances and at the discretion of the practitioner. Should a refund for the remaining sessions of a package be agreed due to exceptional circumstances this will be less an administration fee of £50.
If I am unable to commit to the agreed number of sessions, I may choose to freeze the remaining sessions until such time as I am ready to resume them.
In the unlikely event of practitioner extended illness or incapacity the practitioner will give a full refund for the balance of any remaining sessions paid for in advance.
Tests are charged on top of any package and are payable in full if repeated. Test interpretation will be either included in the charge of the test or may be charged.
If an initial session is booked to be carried out via Zoom or other on-line platform payment is required prior to the session unless previously agreed. In the event of an outage, the session will be rescheduled.
Packages that include support between sessions will take place as agreed by both parties. In between session support on a package that does not include either telephone or e-mail support will be charged as an additional service at an hourly rate at the practitioners discretion.
I understand that if I need to re-schedule or cancel an appointment or session with my practitioner, I will inform them giving at least 24 hours’ notice to avoid a possible charge for a missed appointment. Similarly, my practitioner will endeavour to provide me with at least 24 hours’ notice if the appointment or session needs to be re-scheduled.
I understand that my practitioner is qualified in their own specialist field and may suggest or recommend appropriate referrals for testing or treatment with other practitioners to ensure a fully holistic approach for my wellbeing goals. I understand that in some cases it is appropriate for a practitioner to signpost me to work with a different type of intervention and support to ensure I am aware of the most effective pathway for my wellbeing. This would be with prior discussion.
If you are receiving Trauma Informed Wellbeing Coaching it should be noted that at times this may feel challenging and it may be appropriate for my practitioner to ask permission to be honest and challenge a belief or behaviour that is preventing my recovery. I agree to inform my practitioner if I am having any difficulties with the sessions, so I get the appropriate support.